Effective 2026

Refund Policy

This Refund Policy applies to bookings and travel services arranged through Vix Tours at vixtours.com.

General Refund Principle

Refund eligibility depends on booking terms, provider policies, cancellation timing, payment method, and whether services have already been confirmed or used.

Provider-Dependent Refunds

Hotels, transport operators, tour providers, and other partners may apply their own refund, credit, or rescheduling policies.

Cancellation Timing

Requests made close to the travel date may be more limited because suppliers may already have reserved rooms, seats, guides, permits, or services.

Payment Method & Processing Time

Approved refunds may be returned through the original payment method where possible. Timing depends on payment providers, banks, currency handling, and partner settlement.

Non-Refundable Costs

Deposits, payment fees, supplier penalties, issued tickets, permits, administrative charges, or used services may be non-refundable depending on the booking.

How To Request Refund Support

For cancellation or refund support, contact admin@solvixconnectworld.com or WhatsApp WA0851-2263-1029.